Information Technology Support Services (ITSS-4)

Information Technology Support Services (ITSS-4) is a competitive multiple award, Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract designed to provide specific IT services to DOJ components at the task order level.

The ITSS-4 Program consists of nineteen (19) large, medium, and small business contractors that are eligible to compete for each task order award. The contracts provide favorable procurement and task administration conditions to DOJ bureaus and OBD’s for tasks that would otherwise be procured through a more lengthy open competition process or through external contracting vehicles.

Every conceivable IT service can be procured under the ITSS-4 program in a timely, efficient, and cost-effective manner:

  • Across the entire Systems Development Life Cycle (SDLC);

  • For various types of information and management systems;

  • Using a variety of database management systems and software languages; and

  • Involving many computer hardware environments and operating systems.

Procurement of hardware and software, as related to a specific project, is allowed under the ITSS-4 program. The contracts are available for use, on a non-mandatory basis, by all DOJ components to satisfy their IT requirements, as long as they are within the scope of the ITSS-4 support services. There is no limitation on the dollar value of a task order issued under ITSS-4.

List of IT Services

  • Systems Development Life Cycle (SDLC) Support
  • Service Development
  • Service Operations
  • Service Management
  • IT Planning
  • Program Management Support
  • Requirements Analysis
  • Joint Requirements Planning (JRP)
  • Joint Applications Development (JAD)
  • Rapid Applications Development (RAD)
  • Feasibility Study
  • Cost-Benefit Analysis
  • Business Process Re-engineering
  • Systems and Information Engineering
  • Systems and Database Design
  • Systems Procedures and Standards
  • Systems Development and Testing
  • Systems Installation and Acceptance
  • Systems Programming
  • Systems Integration
  • COTS Integration
  • Interoperability Verification and Testing
  • Systems Conversion
  • Systems Enhancements, Support and Maintenance
  • Systems Documentation
  • Systems Configuration Management
  • User Training
  • Database Administration
  • Web Development
  • Information and Cyber Security
  • Technical Refreshment
  • Technology Infusion
  • Workflow Processing
  • Contingency Planning – (Continuity of Operations)
  • End User Support
  • Independent Verification and Validation (IV&V)
  • Data Warehousing / Data Mining
  • Field Site Operational Support – (Short and Long-Term)
  • Records/Document Management and Information Distribution
  • Data Conversion
  • Data Entry
  • Other IT-Related Services